ALAT 4+

Some fixes need to be done

Hello, after updating the app to the new version, I noticed a couple of things:-
1, Before the update, I had changed my password and pin, but after the update, I tried signing it with the new password and pin, all to no avail till I tried my former password and pin (good thing I still remembered them). I think this is a major flaw. As I had to change the password due to some kind of security breach.
2, I have an active debit card, but after the new update, during the card section, it boldly told me I have no active debit card. I don't know what that means but it needs to be fixed.
3, I noticed the next of kin section is empty but I remember filling mine way earlier, somehow managed to disappear, but when I tried to fill it again, I kept getting an error response with the app removing me out of that section.
4, I do love the new look and interface, it's calm and friendly but these things I pointed out needs to be fixed.

Thank you.

Developer Response ,

Hi, thank you for taking out time to rate us. With every new app version we are introducing new features and improving existing ones. We are sure your feedback will only help us improve further.

I’m honestly disappointed

I’m rating 1 because I won’t be able to post this review without rating but if left for me I wouldn’t even rate this app at allll changed my phone recently and automatically moved all my apps to my new device and I’ve been trying to login to my app for long because I want to start making use of the account properly but you guys have refused to switch my device I’ve been trying to switch my devices for long now and it’s still not working I’ve called you guys to work on it sent emails even after deleting the app several times as instructed even after trying to link my bvn as instructed you guys won’t let me Access the app I even tried to transfer and link my bvn via website and still was able to do it please you guys should do something about this even been trying to upload all the documents you asked me to upload but after uploading and I come back to check if my restriction which you put on my account has been lifted it’ll still be the same I’ve uploaded my bvn nin international passport serval times just so you guys can lift the restriction but you guys will still not lift it I’ve email you guys several times no response I’ve called you’ll tell me you’ll work on it I guess it’s better I leave this here so that you guys can see it please work on your app

Complaint

You’re literally the worst bank I’ve ever had business with…I’ve been complaining about my bank being restricted for the past 3weeks and there has been no positive response from you guys..is it until I visit a branch and throw tantrums there before my request will be attended to…..it’s so uncalled for
I visited a branch, called customer care pleaded that I want to use the money in my account to pay my school fees but it has been excuse upon excuses…it’s always gives us 12-24 working hours before it will be fixed and that same 12-24 working hours has turned to 3weeks now…why are you guys so inhumane…what if I don’t have any other source of income then how do u want me to feed…it’s becoming so unbearable. Kindly put your self in my shoes,what if it’s your last hope then what will you do